Delivery Policy

At Pillow Butts, we’re committed to ensuring a seamless and efficient shopping experience from start to finish. Our shipping policy is designed with your convenience in mind, guaranteeing that your cozy and playful pillows reach you in perfect time. For our customers in the United Arab Emirates, we offer reliable standard shipping, with delivery typically taking 4 to 6 working days.

Whether you’re in Dubai, Abu Dhabi, or anywhere else in the UAE, rest assured that your Pillow Butts order will arrive swiftly, so you can start enjoying comfort with a cheeky twist without delay.

Return & Exchange Policy

At Pillow Butts, your satisfaction is our priority. If your product is found to be damaged upon receipt or does not meet your specifications, we are here to help with a hassle-free return or exchange process.

Conditions for Return or Exchange:

  • Eligibility: The product must be returned in its original, unused condition, including all packaging materials, accessories, and documentation (certificates, manuals, warranty cards, stickers, tags, etc.).
  • Timeframe: You have a 7-day window from the date of delivery to initiate a return.
  • Process: To request a return or exchange, please contact our customer service via email or phone. Make sure to include your order ID and attach photographic evidence of the product’s condition, along with a picture of the invoice.

Replacement Guidelines:

Items with manufacturing defects or those damaged during delivery can be replaced after a thorough review. We are committed to ensuring that you receive exactly what you ordered, in perfect condition.